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1] Are you satisfied with the overall digital service experience?
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2] Portal provided clear information on service delivery such as procedure, document required,
timeline etc.
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3] How easy was it to submit an application and upload documents?
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4]how would you rate the online payment mechanism? (if no payment was required, this will be not
applicable)
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5] Approval process happened within the SAKALA timeline.
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6] how helpful was the assistance provided by the Help desk, toll-free number, or officer in resolving
your queries?
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